6/10 Okay
Elizabeth
Traveled with family and small children
15 Jum. I, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic rooms aren't allowed to use patio doors because "outdoor pool isn't open so we don't want people outside" is what we were told. When my husband complained they upgraded us to a nice king suite so we could go out the patio door. Along the same outdoor area walkway as the cheaper rooms we weren't allowed to go out. The lock on the patio door had been bent and didn't lock making it dangerous. We also got overcharged as we paid for the room online on Expedia, paid the $10 resort fee at the hotel, and when the $50 incidentals dame out it took over $90 instead which meant a good mother's day brunch was out of the question for us. We got $50 back that night or next morning and the other $40 three days later. Pool is only open Friday and Saturday which meant we couldn't swim Sunday morning before checkout. Always had a soft spot for this hotel because I met my husband there 4 years ago but it's a lot trashier now than I remember it then. Minor renovations like door locks and soap holes in the shower dangling from the walls would even go a long way. There's literally prostitutes in the area going to those few hotels on that block so a locked door wouldn't given me peace of mind.
Elizabeth
Stayed 1 night in May 2024