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"Excellent! The staff is friendly, and the room I got was clean. Quiet hotel. Great place to sit and write my books! The breakfasts have a good variety of hot and cold food. I slept well on a comfy bed."

"The Staff were extremely professional nice and accommodating. We had a leak in our room and they relocated us to another room. No problem. Ms. Devin and all the front office staff were all very pleasant. We enjoyed our stay here."

"I liked that this property was at the end of a drive with wooded area on two sides, it was quiet, but yet very accessible to I 20. Breakfast the next morning was filling with something that we appreciate here in Texas, biscuits and gravy! Along with that, Plenty of other selections."

"Staff is great the rooms where clean and the breakfast delicious! "

"The only thing that keeps this from being all 5 stars is the pool was closed. The next time I’m in Lindale I will be staying at the Springhill Suites."

"Very comfortable room with typical amenities in room "

"Great stay. Comfy beds and cold AC. We had the pool to ourselves! "

"Our check engine light came on while in route to Atlanta from Dallas fathers day weekend. Long story short, we had to have our Escalade towed to Wagner Cadillac (engine failure ended up needing the entire engine replaced). We broke down right off 20, and parked at Pilot. Booked a Lyft to drop us off at 12 Oaks. I chose this hotel because of the pictures, reviews, but most importantly the unbeatable price for a King bed (considering this was an unplanned expense in addition to the trip we already paid for). I called prior to booking to ensure they were able to give us a room on the top floor away from the noise and the guy that answered was kind enough to confirm he had what we needed - without having an attitude or making me feel like I was bothering him with my picky questions. I appreciated that alone! We arrived, he remembered our conversation and situation and showed true concern/empathy to what I was going through with my three under aged daughters - check in was a breeze. Although the hotel ended up being booked to capacity it seemed like, everyone was decent and kept the noise down. My only complaint was being booked next to housekeeping's room. They made THE MOST NOISE the entire stay. In and out slamming doors, slamming things around in the room, etc. Other than that, this was definitely a steal for the value! I would stay here again. Oh, no bugs!!! Room was cleaned. It's an old hotel that has been remodeled obviously, but it does the job! "

"Nice clean and helpful employees "