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Kempinski Hotel Adriatic

5.0 star property
Luxury hotel on the beach, with indoor pool

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Private beach, white sand, free beach shuttle, beach cabanas
Indoor pool, seasonal outdoor pool, cabanas (surcharge), pool umbrellas
Premium Room, Partial Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Travelers find balance at Kempinski Hotel Adriatic, an eco-friendly luxury property on the coast. Enjoy serenity on the private beach, a challenge on the 18-hole golf course, poolside refreshments, nearby designer shopping, and rejuvenating spa treatments.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Hot Tub
  • Pool
  • Bar
  • Pet friendly
The current price is SAR 918
SAR 1,103 total
includes taxes & fees
5 Oct - 6 Oct
Beach

On the beach

This hotel is located on the waterfront and has a private beach. Take advantage of the beach loungers, beach umbrellas, and beach towels at the white sand beach. Experience the magic of beachfront dining with a special meal at the restaurant. Unwind and sip on a chilled cocktail at the beach bar. Some on-site activities to enjoy during your trip include snorkeling, kayaking, and canoeing. Popular nearby activities to consider include windsurfing and scuba diving.

Beach
Beach

Room options

Check availability for these dates

Tonight

Sep 9 - Sep 10
Check availability for tonight Sep 9 - Sep 10

Tomorrow

Sep 10 - Sep 11
Check availability for tomorrow Sep 10 - Sep 11
Available filters for rooms
Showing 10 of 10 rooms

View all photos for Presidential Suite, Sea View

Presidential Suite, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Presidential Suite, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Private rooftop hot tub
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
  • 811 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Sea View (Penthouse Suite Henry Morgan)

Suite, Sea View (Penthouse Suite Henry Morgan) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, Sea View (Penthouse Suite Henry Morgan)

Highlights

Furnished balcony or patio
Soundproofed
Private rooftop hot tub
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
  • 822 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Partial Sea View

Premium Room, Partial Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Room, Partial Sea View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Olive Garden View Room)

Room (Olive Garden View Room) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room (Olive Garden View Room)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sea View

Junior Suite, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 85 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Sea View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Junior Suite Olive Garden View)

Suite (Junior Suite Olive Garden View) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite (Junior Suite Olive Garden View)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 85 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, Sea View

Executive Suite, Sea View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 87 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Family Suite Olive Garden View)

Suite (Family Suite Olive Garden View) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite (Family Suite Olive Garden View)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Sea View (Family room Sea View)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Bedrooms, Sea View (Family room Sea View)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 82 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Map
Alberi 300 A, Savudrija, Umag, 52475

What's nearby

  • Golf Club Adriatic - 6 min walk - 0.4 km
  • Port of Savudrija - 6 min drive - 3.2 km
  • Savudrian Lighthouse - 8 min drive - 4.7 km
  • Portoroz Beach - 28 min drive - 21.1 km
  • Piran Harbour - 35 min drive - 25.0 km

Getting around

  • Trieste (TXB-Trieste Train Station) - 48 min drive
  • Pula (PUY) - 76 min drive

Restaurants

  • ‪Pizzeria Angel - ‬12 min drive
  • ‪Caffe Neptun - ‬32 min drive
  • ‪Ravna Dolina - ‬6 min drive
  • ‪Beach Bar Levante - ‬9 min drive
  • ‪Gelateria Punta - ‬12 min drive

About this property

Kempinski Hotel Adriatic

Luxury eco-certified hotel by the sea
At Kempinski Hotel Adriatic, you can look forward to an adjacent golf course, a beach bar, and a poolside bar. With a private beach, beachfront dining, and beach cabanas, this hotel is the perfect place to soak up some sun. Treat yourself to a body scrub, a hot stone massage, or a manicure/pedicure at Carolea Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mediterranean cuisine. Enjoy the 24-hour health club, as well as activities like hiking/biking, kayaking, and snorkeling. Free in-room WiFi is available to all guests, along with a terrace and designer stores on site.
You'll also find perks like:
  • A seasonal outdoor pool and an indoor pool, along with cabanas, sun loungers, and pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • 4 outdoor tennis courts, valet parking (surcharge), and an electric car charging station
  • Supervised childcare (surcharge), massage treatment rooms, and ATM/banking services
Room features
All 186 rooms feature comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Children's slippers and childcare services
  • Bathrooms with rainfall showers and designer toiletries
  • LED TVs with satellite channels
  • Furnished balconies or patios, wardrobes/closets, and recycling

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered valet parking on site (EUR 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 35 for adults and EUR 17.50 for children
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Adriatic Bar
  • Beach Bar
  • Dijana
  • Kanova
  • Pool Bar

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour health club
  • 4 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Canoeing
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Library
  • Playground
  • Private wine tours
  • Sauna
  • Seasonal outdoor pool
  • Snorkeling
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • 7,320 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between November 1 and April 8.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and pet-sitting services are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 90.0 per night
Cribs (infant beds) are available for EUR 45.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.60 per person, per night
  • Service fee: 5 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 17.50 for children
  • Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 2)
  • Covered valet parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 45.0 per night
  • Rollaway bed fee: EUR 90.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from April to October
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Kempinski Adriatic
Kempinski Adriatic
Kempinski Adriatic Savudrija
Kempinski Hotel Adriatic
Kempinski Hotel Adriatic Savudrija
Kempinski Hotel Adriatic Istria Croatia Savudrija
Kempinski Hotel Adriatic Umag
Kempinski Adriatic Umag
Kempinski Hotel Adriatic Umag
Kempinski Hotel Adriatic Hotel
Kempinski Hotel Adriatic Hotel Umag

Frequently asked questions

Does Kempinski Hotel Adriatic have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Kempinski Hotel Adriatic pet-friendly?

Yes, Kempinski Hotel Adriatic allows cats and dogs (limit 2 total). There's a fee of EUR 35 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Kempinski Hotel Adriatic?

Valet parking is available for EUR 25 per day.

What time is check-in at Kempinski Hotel Adriatic?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Kempinski Hotel Adriatic?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Kempinski Hotel Adriatic provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 180 per vehicle applies.

Where is Kempinski Hotel Adriatic located?

Located in Umag, this beachfront hotel is next to a golf course, 0.6 mi (1 km) from Golf Club Adriatic, and 2.3 mi (3.8 km) from Port of Savudrija. Katoro Beach and Umag Beach are also within 6 mi (10 km).

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Kempinski Hotel Adriatic Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 178 out of 267 reviews
Rating 8 - Good. 66 out of 267 reviews
Rating 6 - Okay. 19 out of 267 reviews
Rating 4 - Poor. 2 out of 267 reviews
Rating 2 - Terrible. 2 out of 267 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a wedding, it made for a beautiful location to add to a beautiful day. The hotel is very clean and had options for down time like walking locally, going to the pool and beach. Food was excellent for breakfast and at the wedding reception. Staff were great.
Stayed 3 nights in Jun 2025

8/10 Good

Darko

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant should be upgraded for 5* resort hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities, room comfort

Great stay!

We've stayed at the Kempinski Hotel Adriatic a few times. It's always a very enjoyable experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mihajlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 7 nights in Sep 2024

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very closed to the golf course. Private pebble beach
Stayed 3 nights in Sep 2022

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really blown away by the hospitality at the Kempinski. Every staff member went above and beyond. Thank you!
Stayed 6 nights in Mar 2024

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! It is such a beautiful property with amazing views. The spa is awesome and has a ton of facilities that are included in your stay plus extras you can purchase if desired. The included breakfast buffet is delicious with a lot of options. The restaurant on the property is very good, however it is very pricey. The only downside is this property is so secluded there aren’t many options for restaurants within walking distance.
Stayed 2 nights in May 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at four different Kempinski Hotels and have always been impressed. The staff is courteous, attentive, and friendly without being imposing. They are readily available but are not "in your face" helpful. The breakfast buffet is terrific and the surroundings are absolutely beautiful. The room was very comfortable. We wished for a longer stay, truly. I'm glad we went in the off season, however, (late October) since the surrounding area and narrow roads I imagine would become overwhelmed and choked with traffic in the high season. Five stars!
Stayed 3 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and modern. The staff is kind and professional but I could not give it 5 stars. It is a bit generic. The location is remote so it would be nice if there was more to experience on property. But it is on the sea and maybe that's enough for a lot of people. We have been to the Kempinski in High Tatras many times and in comparison this one is in a lower league. You are not made to feel special but as a patron. The food was good but not great. The room clean but small. It's very nice but lacks individual character.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michaela

Liked: Cleanliness, amenities, property conditions & facilities
Hotel ganz gut - aber nicht besonders toll
Stayed 2 nights in Jun 2025

8/10 Good

Tsitsi

Stayed 4 nights in May 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great and room as well. Nice place to stay. Perfect for weekend trip
Stayed 3 nights in Mar 2025

10/10 Excellent

Friedrich

Liked: Cleanliness
Stayed 3 nights in Mar 2025

6/10 Okay

Rudolf

Frühstück nicht dem Sternegrad entsprechend. Kaffee kalt Bedienung vergisst dauernd. Buffet wird nicht aufgefüllt.An 2 Tagen Rühreier erst nach über 30 Minuten wieder aufgefüllt. Kein entsprechender Sevice der einem Sternehotel entspricht.Am Sonntag 22.9. Probealarm danach keine Entwarnung.
Stayed 6 nights in Sep 2024

10/10 Excellent

emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

SIMONE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è molto ben strutturata ed organizzata. Abbiamo viaggiato con una bimba piccola ed abbiamo avuto a disposizione molti servizi che ci hanno consentito di avere un soggiorno molto piacevole. L'attenzione ai dettagli è molto alta. Consigliatissimo!
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All excellent!!
Stayed 8 nights in Aug 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great hotel but the prices at the hotel are just completely ridicoulus to be Croatia even for a Kempinski hotel. And the quality does not match the prices at all. Surprised that they are able to keep doing this.
Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Aleksandar

Liked: Cleanliness, property conditions & facilities, room comfort

Bad service for a 5star hotel.

Incredibly nice facilities, fresh and clean, however, the staff was completely understaffed to be able to maintain the level of service expected from a 5 star hotel. The service level is more like a 3 star than a 5 star.
Stayed 2 nights in Jul 2024

4/10 Poor

Ken

Liked: Amenities, property conditions & facilities
This hotel does not offer a Four Seasons or Fairmont experience, but it could have. The common themes: understaffing or poor staff training/supervisio Our experience with the bag handling was not as smooth as we expected. We expected bags promptly after check-in. We said we did not know our room number yet. We retrieved them from the storage room after a 60-minute wait. Our initial impression was a disorganized operation. Later we learned the door person was alone on their second shift to greet us. This person should not have been left alone on their second shift to greet guests. Training and shadowing by an experienced door person would have avoided such an elementary oversight. The young man was left on his own. Not fair to him or to us. The evening servers were understaffed and obviously run off their feet. While we understand that high food and alcohol costs are in line with an upscale resort, we were disappointed with the food preparation. Caesar salad with ranch dressing? A Greek salad with no dressing? Grilled cheese was unspeakable (we have pics). Cold hamburger. Greek salad was so bad I respectfully taught beach lounge bar staff how to make a dressing to convey to the kitchen staff. Wait staff were thankful for the instruction. Kitchen staff need training & supervision. Great property good staff under training = unrealized business potential. We recommend that Kempenski Head Office do a blind audit. These are fixable problems.
Stayed 3 nights in Jul 2024

6/10 Okay

Manuel

Stayed 3 nights in Jul 2024

10/10 Excellent

Viktor

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastiskt hotell! Fräscht.
Stayed 3 nights in Jun 2024

10/10 Excellent

Bela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024