2/10 Terrible
Matt S.
7 Sep, 2024
Disliked: Cleanliness
ROACHES
Within an hour of checking in, a bug ran across the carpet. I killed it realizing it was a cockroach. I put it in the garbage assuming that was it. It was not. We killed two more before midnight. We did not sleep that night and killed 2 more and saw several others. The next morning we got a check in message from the host. We replied that we had seen and killed cockroaches and asked for a refund. We could not stay there again (we had planned to stay for 3 more nights). She responded that she never had this issue, and she would contact her property manager. I again asked if we could discuss a refund. We left three of the five carcasses in napkins on the table and took pictures. We were checked out by 10:45 am and told the host. Around 5 pm, the host contacted us, said she had a professional treat the unit and cleaners were on the way. I again said we could not stay there because we would not sleep. I also questioned whether it was wise to stay in a place that was just treated for cockroaches. She replied saying the treatment was already dry. I again told her that we were not sleeping there that night or any of the remaining 3 nights. The host ignored us until we received the "Check-out" greeting. I responded that we had not slept there and hoped to receive some refund. She told me a third party said there were no roaches; she would not refund us. This host called us liars and refused to discuss any options. We are VRBO hosts ourselves and should be refunded. Do not stay here!!
Matt S.
Stayed 4 nights in Aug 2024