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"The customer service was great"

"Great stay at The Quays. The staff were very helpful and friendly. Always made the effort to speak to you as you pass reception. As a guest of the hotel, we had discount in the restaurant which was a bonus also. Rooms were tidy, clean and spacious. And had good facilities such as iron, hair dryer, hand soap, shampoo and kettle. Only thing was, you couldnt control the AC in the room, it was centralised."

"It was a grear hotel "

"Room was great place was spotless ,staff were top notch , think there was a kitchen staff shortage at breakfast sitting ,ran out of bacon for a good 10 minutes, didn’t effect me but the other patrons looked a bit annoyed. . Otherwise a great place to stay "

"The young lady on reception was very knowledgeable and super helpful . She obviously loves her job! Bat staff nice food could have come out quicker. "

"There was nothing to dislike about the hotel ! For us it was absolutely amazing, perfect , The whole experience was absolutely great ! Big thank you to Geri and all his amazing staff for making my Daughter Lisa and our lovely friend who met us at the hotel soo very welcome "

"From check in to check out, our stay was superb, fantastic staff, efficient, friendly and always helpful. The restaurant is run smoothly and efficiently, the bedrooms and the staff that maintain them are equally superb, friendly, helpful and efficient, the grounds and garden are kept beautifully and the gymnasium and pool are stunning. "

"The Swan Hotel in Bedford was beautiful the bedroom and bathroom was very clean, there was tea & coffee in the rooms, shower gel and shampoo in the bathroom provided. The Spa was amazing with all different well-being jets in the pool and the steam and Finish rooms were great. I really recommend you try the Spa at this lovely hotel and the amazing Anna's afternoon tea in all 10/10👍"

"Good"