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"We booked a room for 4 people on Expedia which had good reviews and a high rating, but when we arrived it was a 12 bedded dorm which we would not have booked. We emailed the property for clarification but we did not get a response.We feel we were not given what we asked for. On the website it stated that there was a 4 bedded room available but not a 3 bedded room or 2 bedded room. So we felt there were only 4 beds in a room. Could you explain how this has happened? It was noisy and very dirty and a terrible experience. We would like a full refund from you and ask you to review the rating you currently have on the hostel."

"Great location"

"We very much enjoyed our stay at Hotel Tugu Malang. The building is unique and gorgeous, and filled with very interesting decorations and artifacts. They offer a free guided tour of the hotel to explain some of the history about these decorations and artifacts. The staff is very attentive, the rooms are nice and have character, the hotel is environmentally conscious, and the food is excellent. The hotel is in the center of Malang and within walking distance of things to see such as Kajoetangan Heritage Village."

"Very "

"This is an excellent hotel. It's still rather new and very well maintained. Rooms are clean and comfortable. All the staff personnel are very polite and helpful. Highly recommended. "

"Hotel a bit outdated. The cleaning should be better. Staff was friendly "

"I like it. It is worth of my money. I will come back"

"Great place to stay close to good dining "

"Rooms were very comfortable and clean, with a great view over the city of Malang. Staff was very friendly too and even though they had quite a few trainees on the roster when I stayed, they tried their best and always had a smile on their face, even though they were still learning and occasionally had to clarify a number of things with the senior staff. I had to set off very early in the morning but they were kind enough to prepare a packed breakfast (with delicious nasi goreng) for me. "