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"we had a loft room with the Jacuzzi tub. Both were wonderful after the long drive and to have the separation if needed so people could sleep convenient to many restaurants bus stop nearby to go to Fairmont and the gondola. "

"Very friendly staff, great at recommending dining experiences. "

"We absolutely loved our stay at the Otter Hotel in Banff! Everything was just perfect. The staff was incredibly friendly and helpful — we truly felt welcomed and cared for. The rooms were cozy, clean, and well-equipped. The view of the mountains from the balcony was absolutely stunning — like something out of a postcard. The location is great too: it’s about a 15–20 minute walk to downtown Banff, and there are many great restaurants nearby. The hotel itself has everything you need: convenient parking, a beautiful rooftop with a jacuzzi, and a fantastic restaurant with delicious breakfasts and dinners. We really enjoyed our stay here — everything was top-notch. We would definitely love to come back! "

"Good location with free shuttle bus to downtown & underground parking, large and clean bedroom with 2 queen beds, very comfortable but no breakfast included."

"Great hotel to stay"

"This is a great stay for cheap if you are just passing through the park. The little kitchen was perfect for breaky & coffee in the morning. With a little creatively & a bit of hard work this property could be something really sought after. "

"Staff were extremely friendly and helpful with any questions we had! Lots of parking and comfortable rooms. Great if you have a car for getting into town because it’s on the edge but not a dealbreaker for us. "

"We really enjoyed our stay here! The room was clean, cozy, and perfect for a relaxing getaway. The anniversary package was such a cute touch, and the view was absolutely stunning. We even got the chance to see the northern lights right from our balcony — such a magical moment! We’ll definitely be back. 💫"

"Amazing beds, quiet neighborhood"