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"Small apartment, good location for walking to the city centre. The WiFi wasn’t great, but that wasn’t a big issue for us. It had everything we needed and was clean. "

"Well the big draw is the hot tub. I messaged to ask if it was working which should have been a cue to fix it. When got there the water was freezing and it wasn't working. That took 24 hours for us to fix and the promised 70 GBP deduction from our fee never arrived. That is unconscionable. I said I might arrive early because I was flying in from US - the pressure to pay early check in was unbearable. Constant calls. And I didn't even use it in the end and THAT wasn't refunded. Many things in...

"I couldn't check into this apartment and it wad sold to another owner. Hotels.com just keeps on dragging my refund. I even gave them the phone no of the new owner to confirm the fact but they just said that they could not get in touch with the ex owner. What a stupid actions! Please consider if you really want to book via this platform as you have no guarantee on your refund."

"Dårlig service ingen tok telefon og jeg kom aldri inn, måtte bestille rom et annet sted"