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"Great service"

"In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about amenities, facilities, absolutely nothing. Also, everyone is EXTREMELY unfriendly, almost rude. Even if there is absolutely no prior information, when you arrive at the hotel they charge for...

"Do not do this to yourself! This place is outdated, weird, and uncomfortable. Here is what we did not like: - You can only pay in cash, they are under some sanctions, or mafia or whatever, but they are quite aggressive at the end that you need to pay cash - Rooms are spacious and clean but need major update - sinks are cracked, beds uncomfortable - SPA is very outdated, feels more like hospital, got an overpriced massage that was weird, creepy and in not so clean and comfortable...

"Amazing !!! This is my second time here with my family. Restaurant has impecable service. You are made feel special by everyone working here. Spa services are superb."

"Excellent"

"Very nice "

"Good breakfast included in the room rate. Hotel was in good condition and there were no defects or issues with the room. Temperature control very good. Parking arrangements worked well. Check-in and check-out very efficient. Very helpful reception staff. "

"Great quiet location. A bit of a walk to the town center. Great overall!"