10/10 Excellent
Deborah, ARBUCKLE
Traveled with partner
25 Jum. I, 2024
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spotless, large and had really nice amenities, located perfectly in easy walking distance of the S-bahn (it's possible to get a train directly to the airport with just a few minutes' walk to the station frpm this hotel), the Viktualienmarkt (open air food market selling every manner of farm goods and some prepared foods where one can sit down to eat), several good restaurants and iconic places to visit.
Once actually at the hotel, our stay was really great. There are many kinds of drinks available that you can purchase on an honor system inside the hotel, some mineral water and fixings for a gin and tonic for two as well as a few high quality chocolates were complimentary inside the room which was a nice touch. The rooms do not have televisions; the hotel prides itself on having interesting wall murals. A free-standing coat rack is present for any garments to be hung. Their wi-fi works very well.
The criticisms I have center around my hidden disability; I am autistic. Communication with the hotel prior to arrival is limited to Expedia's chat. The late check-in forms weren't sent when promised requiring me to call about them; this stresses me a lot. Why couldn't I have received them when I originally notified that I would be arriving late? Also I felt that one of their staff members was incredibly kind, polite and friendly to me, but another of the staff I encountered was curt and...dictatorial. I did not appreciate her demeanor. I would stay here again though.
Deborah
Stayed 3 nights in May 2024