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The Guesthouse by the Hey Hotel

3.0 star property
Central hotel with a restaurant connected to a shopping center in Interlaken

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Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Standard Double Room | Bathroom | Towels
Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Family Quadruple Room | Bathroom | Towels
Daily buffet breakfast (CHF 25 per person)
In the heart of Central Interlaken, The Guesthouse by the Hey Hotel offers a vibrant atmosphere with an art gallery on site and a shopping mall for endless exploration. Enjoy in-room WiFi, dine at the restaurant or unwind at the bar, all while taking advantage of free bicycle rentals and tour assistance to explore nearby Mystery Rooms. With helpful staff receiving top marks from guests.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Breakfast available
  • Free WiFi
  • Restaurant
The current price is SAR 776
SAR 839 total
includes taxes & fees
21 Sep - 22 Sep

Room options

Check availability for these dates

Tonight

Sep 9 - Sep 10
Check availability for tonight Sep 9 - Sep 10

Tomorrow

Sep 10 - Sep 11
Check availability for tomorrow Sep 10 - Sep 11
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Family Quadruple Room

8.4 out of 10
Very good
(22 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Daily housekeeping
In-room safe
Highchair
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Daily housekeeping
In-room safe
Highchair
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.2 out of 10
Good
(14 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Daily housekeeping
In-room safe
Highchair
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Höheweg 7, Interlaken, 3800

What's nearby

  • Hoeheweg - 2 min walk - 0.2 km
  • Alpine Garden - 5 min walk - 0.5 km
  • Mystery Rooms - 8 min walk - 0.7 km
  • Interlaken Casino - 8 min walk - 0.7 km
  • Interlaken Ost Ferry Terminal - 17 min walk - 1.5 km

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪Vicoria Terrasse - ‬3 min walk
  • ‪Schuh - Grand Restaurant - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Layali Beirut - ‬3 min walk
  • ‪Hotel Metropol - ‬3 min walk

About this property

The Guesthouse by the Hey Hotel

Hotel near Mystery Rooms
Take advantage of an art gallery on site, a shopping mall on site, and a bar at The Guesthouse by the Hey Hotel. Free in-room WiFi, with speed of 50+ Mbps, and a restaurant are available to all guests.
Additional perks include:
  • Buffet breakfast (surcharge), free bicycle rentals, and luggage storage
  • A nature reserve, a front-desk safe, and tour/ticket assistance
  • A banquet hall, a 24-hour front desk, and 3 meeting rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 60 rooms offer amenities such as free WiFi, safes, and sound-insulated walls. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Heating and fans
  • Highchairs, daily housekeeping, and phones

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Frequently asked questions

Is The Guesthouse by the Hey Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Guesthouse by the Hey Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Guesthouse by the Hey Hotel?

Check-out is at 11:00 AM.

Where is The Guesthouse by the Hey Hotel located?

Located in Central Interlaken, this hotel is within a 10-minute walk of Hoeheweg and Mystery Rooms. Lake Brienz is 1.8 mi (2.8 km) away. Interlaken West Station is 6 minutes by foot and Interlaken West Ferry Terminal is 7 minutes.

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The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 109 out of 305 reviews
Rating 8 - Good. 92 out of 305 reviews
Rating 6 - Okay. 48 out of 305 reviews
Rating 4 - Poor. 35 out of 305 reviews
Rating 2 - Terrible. 21 out of 305 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bikash

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place, great location.
Stayed 1 night in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal for our stay
Stayed 6 nights in Aug 2025

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great scrambled eggs, great breakfast, close to trains
Stayed 4 nights in Sep 2025

8/10 Good

Nihad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the center of the city.
Stayed 2 nights in Aug 2025

8/10 Good

Dzmitry

Liked: Cleanliness, staff & service
The location of the hotel is in a great area, located in the heart of the city. Everything close by. The rooms on the other hand were tiny and the beds were uncomfortable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jane Marie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay at the Hey Hotel. The staff were welcoming and very helpful (especially PASCHAL, Andrew and Olivier). the room was clean and comfortable. The only thing I would suggest is adding better lighting in the loft area. Overall, a great experience and we would stay there again.
Stayed 2 nights in Aug 2025

8/10 Good

Gaurav

Liked: Cleanliness, amenities, property conditions & facilities
The room service didn't clean the room even once during the 5 days stay even when reminded on the front desk. Location is great though for commute, grocery and restaurants.
Stayed 4 nights in Aug 2025

6/10 Okay

Joshua

Liked: Cleanliness
Disliked: Amenities
This property is all about their location close to train, stores and places to eat.. Nice facilities overall but the value is kind of poor for the high cost. If we were to do it again we would stay in another smaller town nearby.
Stayed 1 night in Aug 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location easy access to train station..but needs a bigger fan atleast room a bit warm
Stayed 1 night in Jul 2025

6/10 Okay

Mary

Disliked: Amenities
Room is ok but for the price I paid I expected more. No kettle and no microwave. Room is hot, the fan is noisy
Stayed 2 nights in Sep 2025

10/10 Excellent

Bhagwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neatly maintained
Stayed 2 nights in Jul 2025

6/10 Okay

Naveen

It was hot summer and room didn’t have AC
Stayed 5 nights in Aug 2025

4/10 Poor

Faiza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has no Ac no phone in room to contact front desk no fridge price very high no amenities
Stayed 3 nights in Aug 2025

6/10 Okay

michele

Liked: Cleanliness
The hotel was nice got very hot and only supplied a fan. Overall location was good.
Stayed 1 night in Jun 2025

10/10 Excellent

Genevie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and modern appeal. Checkin was easy and the staff was very pleasant.
Stayed 3 nights in Apr 2025

8/10 Good

Jagadesh

Liked: Cleanliness
Room was clean
Stayed 1 night in May 2025

8/10 Good

Maartje

Clean room
Stayed 2 nights in Jun 2025

8/10 Good

Larry Vic

Liked: Cleanliness, staff & service, amenities
We were upgraded to a higher floor. No view though. No AC. fan provided Breakfast was grossly expensive. 5 stars to the staff. Super welcoming and helpful. Discount on parking
Stayed 1 night in Jul 2025

8/10 Good

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Parking was not easy; often parked in by other vehicles. No AC and quite hot days we were there; however, location was good for us
Stayed 3 nights in Jul 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near interlaken West, excellent bus system that is free locally. Clean. Will be hot if it’s a warm night! Just has a fan.
Stayed 1 night in Jun 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
We understood the main differences between the guest house and the hotel before we went. Guest house doesn’t have hvac and room food get warm and humid without window open. We didn’t get bugs in the room though. The 4 bedroom apartment was adequate for us but being top level with upper beds where there was a slanted ceiling led to bumping heads a few times. Good for small children but not adults. However stairs were very narrow. Ideal a good stay and very conveniently located with lots of options all around.
Stayed 3 nights in Aug 2025

10/10 Excellent

Vasili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the middle of Interlaken, convenient and good price, very nice staff
Stayed 2 nights in Apr 2025

6/10 Okay

Diana

Liked: Cleanliness, staff & service
The Guesthouse lacks the amenities of the main hotel. Our room lacked a coffee maker and or tea kettle, leaving us unable to make coffee. The hotel provided a small coffee urn, but it was empty by 8:30 AM and not refilled. The bed was uncomfortable, with only one small pillow per guest. Additionally, there was no air conditioning, and leaving the windows open made the room noisy and lacked privacy due to the rooms directly across the narrow street. Overall, I would not recommend this place and would not pay the price for a 4-star hotel when it is more akin to a 2-star establishment.
Stayed 1 night in Aug 2025

2/10 Terrible

Sagar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioning no kettle or even basic water facilities in the room. Was more like bagpacker hostel. Not worth the money spent
Stayed 3 nights in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities
We stayed here for 2 nights in the height of August - 3 of us in a family room (2 single beds downstairs and 2 on an upstairs mezzanine). There is no air conditioning but there were 2 fans, which were adequate. The room is very clean and very convenient for walking to the bus stop (which is free with a card from the accommodation) and only 10 mins walk from the railway station. Not a cheap place to stay - but nowhere is in Interlaken. Breakfast costs 25 Swiss Francs per person (which we did not try). Beds were very comfortable. Internet access was good (and free). Staff were very helpful, lending us an electric adaptor as our normal European one didnt match Swiss sockets. It would be good if a kettle was provided in the room. Overall we'd recommend this place to stay.
Stayed 2 nights in Aug 2025