"We initially booked a triple room, but upon arrival, we were not given the room we reserved. The receptionist was unhelpful, unfriendly, and made no effort to resolve the situation. Instead of offering a solution, she demanded an extra fee of 500 CZK per night for an additional bed. When we asked to speak with the manager, she refused to let us do so. Overall, the service was extremely disappointing and unprofessional. That said, the hotel itself is clean and well-maintained. We really liked the sauna, the pool, and the room in general. It’s just disappointing that the hotel offers triple rooms for booking when they apparently don’t have them available."
