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"Staff went above and beyond to make us feel welcome"

"Friendly staff and convenient location in Alishan National Park. Breakfast and dinner were good with many options. "

"很棒的住宿體驗！"

"We like this hotel very new with good service "

"A nice hotel across the Palace Museum. Highly recommended."

"以前就住過了，這次再回來住，還是很滿意，非常棒，會再回訪"

"Nice hotel conditions and spacious room"

"the hotel's tea-themed lobby and tranquil setting appealing, and the check-in was efficient. However, they noted a contrast in friendliness between front office staff and service attendants, specifically praising a tall male staff member with glasses. The room lacked hanging space, had limited amenities (2 biscuits, 2 tea bags, no coffee), a malfunctioning automated toilet, and non-functional Netflix. The centrally controlled AC had only an on/off setting, the bed was too firm, and the pillows too soft, leading to sleepless nights. Morning noise from housekeeping was also an issue. Breakfast tasted good, with commendable noodle and dumpling options, but the dining room's aesthetic was disliked. The small, glass-enclosed fitness center had outdated cardio machines, no AC, towels, or water. The visually appealing pool had restricted hours, and the guest was dissatisfied with a late afternoon incident where a staff member impolitely asked them to leave or pay NTD300 without prior notification. While the hotel exterior was well-maintained, some outdoor furniture and lighting were in disrepair and posed safety concerns."

"Good location to stay for going to the palace museum."