2/10 Terrible
Patti H.
5 Jum. II, 2024
Disliked: Cleanliness
Unresponsive Owner terrible customer service significant maintenance issues
I recently stayed at this property and unfortunately, the experience was not as expected due to several significant issues. Firstly, the air conditioning was non-functional throughout our stay, which severely impacted our comfort, especially given the health issues within our family. Additionally, there were various maintenance problems, including a non-working TV, fan remotes not working ice machine in fridge not working. Notified owner immediately he sent a guy out who didn’t even know where the condenser was or breakers. Next day sent 2 guys out who said it can’t be fixed condenser shot next day sent another actual AC guy out said condenser shot. Asked for some fans never got them. Text the owner so many times he said what would you like me to do. Left the cabin on our last day and I text the owner asked for a partial refund he ignored me then I told him I would post a review he said he emailed me- never got that then he said he would refund me once the review period expired. Then he told me VRBO had full control of his account and they had to do the refund, I verified with VRBO he could refund me. I told him that and reiterated I would post this review and then he told me don’t antagonize the only person that can help you. Help me I was asking him to be fair So I am writing this because if you are looking for and air conditioned cabin don’t look here and if you want customer service or someone who cares you will not find it here. I have never been treated so poorly.
Patti H.
Stayed 3 nights in May 2024