4/10 Poor
Barbara H.
9 Ram., 2019
Liked: Cleanliness
OK, but with two major problems
There are some nice things about this property, but there are two major problems that are not apparent on the property description and I am sorry to say they rather spoiled our holiday.
The good things:
The garden is pleasant and the pool is very nice.
The property is comfortable inside (although the décor is very eccentric) and the kitchen is well-stocked.
One night, after a massive rainstorm, we had a power cut and the landlady helped by boiling us a kettle and running a cable down the stairs. She then called electricians and it was fixed very quickly.
El Campello is a busy place with a nice beach and lots of places to eat.
The problems:
One problem is that the landlady lives upstairs and one of the rental property’s bedrooms is only separated from her home by a curtain rather than a wall, so it was not fully private. I feel this should have been made clear in the property details on the website. Unfortunately, the landlady also is quite noisy – she sneezes loudly and repeatedly during the night, which woke us up regularly, and she seemed to move furniture around very early in the mornings.
The second major problem is that the landlady charges extra for electricity and this has to be paid in cash on the last day. This is not made clear in the official descriptions (although I see that another reviewer has mentioned it). I have never stayed in a property where electricity was an additional charge – it doesn’t feel reasonable at all. Surely it is a basic amenity?
We chose the property partly because it was air conditioned, and we were staying at the height of summer when the average temperature was 34 degrees. But on arrival the landlady told us that the air conditioning would use a lot of electricity, so she advised us not to use it much. We decided that, as we had to pay extra for it anyway, we would use it whenever we needed it, but the landlady seemed to object to this. She told us to put it off if we were going out and most of the time, we did this. But one day we forgot to put it off before we went out for the day and when we arrived back the landlady pounced on us as we were parking the car at night and thrust a very rude note in our hands complaining about the air conditioning being left on. The insane thing is that, as she had access through one of the bedrooms, she could easily have switched it off herself! I have complained to HomeAway about these issues.
Barbara H.
Stayed 14 nights in Aug 2019