4/10 Poor
michaelfazza, manchester
Traveled with group
15 Raj., 2020
Liked: Cleanliness
checked in. loved the hotel, everything about it was superb. group of 12 adults. We had 3 suites and 2 rooms. so 5 in total. Due to the prices in Dubai. Its easy to get high bills. first 2 days we spent about £1500 on food and drink, no issue between 12 adults. This is when the problems started, first they kept making us order food with the drinks due to covid 19. What ordering a portion of fries is going to achieve I don't know, but just another way of making money out of us. Then because we put the bills on our rooms (like everyone does when staying in a hotel, and then pay on check out. They kept cancelling our room cards until we paid???? this went on for 7 days straight. can safely say we checked out, and won't be checking in again. I bet we spent close to £20,000 that week. all paid for. wasting money on food we don't want. and were getting locked out or rooms? or the hotel staff ringing us up at 3am at the room? Never going back. don't recommend. plenty more better and cheaper options, with no hassle
michaelfazza
Stayed 7 nights in Jul 2020