Stayed here one night for a wedding, after having had a great one week stay at a VRBO HOUSE in the Keys. When I booked this Delray property, all indications at that time were it was supposed to be a HOUSE. Well, it is NOT. Instead it is simply a hotel room. Knew something was amiss when 'owner' said I needed to go to "a front desk to check in..."... Had never experienced such a gaff previously using VRBO, but did not have any time to change plans and go elsewhere. On top of being a HOTEL, and not a HOUSE as I had agreed to, the front desk started telling me that I needed to pay extra now because of my 1 dog (WHICH HAD ALREADY BEEN NOTED AND ACCOUNTED FOR IN MY ORIGINAL VRBO RESERVATION....Quite an embarrassment in the midst of a busy HOTEL LOBBY. To top it all off, I have now learned first hand that VRBO CUSTOMER SERVICE is NON-EXISTENT for all intents and purposes.