2/10 Terrible
Patrick
18 Muh., 2019
Disliked: Cleanliness, staff & service, property conditions & facilities
Photos do not reflect accurate conditions
I was looking for a convenient place to stay near the airport after a long journey, and after looking at the photos of this hotel it seemed like it would be just what I needed. My expectations quickly turned to disappointment. It started with the lobby and common area, which was filled with junk and trash. I was lead upstairs, by the very nice staff, to my room. At first glace, it appeared shabby, but the bed was comfortable.
I went to take a shower though, and that was when I noticed a door with a missing handle which left a hole open the outside. It was also quite grimy, including an old used cotton swab. Next I noticed large swaths of mold on the ceiling and walls.
Additionally, two windows in the room were broken and would not close, allowing insects and noise to enter the room.
I asked to change room, and unfortunately the other rooms were not much better. All had a strong mold odor, or no windows or sunlight at all. The photo which supposedly depicts a common area is actually a balcony for one of the rooms, which is above the reception area.
I had booked for a week, but immediately decided I needed to find somewhere else. Despite having just arrived, I was going to be charged 1 nights stay, and given how exhausted I was I didn't have much choice but to stay the first night. The hotel then charged me for two nights.
Considering the number of choices in Da Nang, I would not recommend staying here unless they make serious improvements.
Patrick
Stayed 4 nights in Jan 2019