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"Poor customer service"

"Probably the best hotel in Xining. Nice building and good rooms. Good gym, yoga, ping pong and billiard rooms. Excellent service, all requests are fulfilled within minutes. "

"No shopping or restaurants around the area (within walking distance)"

"Elegant and beautiful with superb service! We had a beautiful view of the park, the room was superbly appointed with anything you could want and the service was impeccable. Just pick up the phone and a robot will bring you extra soap or coffee pods! And the in-person staff were always friendly and professional. Old school (but totally modern) and highly recommended."