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"Easily one of the best, except that the water heater worked intermittently."

"Comfortable all around with a good bed. Perfect place to stay before a flight. I highly recommend this hotel."

"This is the most comfortable hotel on earth. Everything actually is perfect. A traveler who comes to Hokkaido probably spends over 24 hours in airports or airplanes and thus is worn out. The Portom erases that discomfort so the travelers can be ready to enjoy this beautiful island. It is the best."

"One of our best stays in Japan. A very good hotel with all the amenities you need."

"Close to train station "

"We arrived before check in and the hotel offered to hold our luggage for us so we could explore Chitose without something rolling behind us. Then when we checked in, the staff put our luggage in our room! What a surprise and such a kind thought. Breakfast offered a lot of local favorites with a variety of choices. Thank you to all the hotel staff for your helpfulness and warm smiles."

"It was a really nice stay! Great condition, nice suite, clean and comfortable! "

"This property is excellent. The rooms are very nicely equipped, and while slightly small by US standards, they are very thoughtfully laid out. if I could find a room of similar size and layout in the states I'd book it in a heartbeat. The location is fine - about a 20 minute ride and $40 cab fare from New Chitose Airport, which is why I chose it - but there's not much accessible on foot, at least in the winter (there's farmers market right behind the hotel but I assume it's only open in the warmer seasons). "

"Loved the onsen, very traditional Japanese breakfast. Super clean!"