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"Excellent customer service, super friendly staff"

"We dont really have a complaint ... just a couple of comments. When we stayed it was a glorious day with record temperatures and the blossoms in the trees where in full bloom. Everything was great and the staff were friendly and helpful. Comments We had what i thought on entry was a compact room due to size, i attended reception and asked if i could pay extra for a standard and was told we were in a standard already - it did seem small. SO ... we paid for an upgrade to a Junior Suit, it cost £40 extra but to be fair it was fabulous. The bar closed at 10:30 on a hot spring evening with plenty of guests still looking to enjoy the weather and sit outside or in the bar. Breakfast finishes at 930 which i think is early for a location that has a more "mature" clientele. Checkout is 10:00am which again i think is early. Most hotels are 11:00am with an option to noon. Finally - the lift is scary ... i know its old. I get it. So am i but the lift creaks more than i do. As i started with not complaints .. just comments. Overall the stay was great and we are already looking to come back in the summer. "

"Lovely bedroom and the spa is fantastic. "

"Excellent hotel in perfect location (particularly for The Crucible)"

"It was a roof over the head. Did what it said on the tin. Was the smallest room, so no high expectations. But the bathroom did feel cramped."

"Very well appointed.Friendly and helpful staff."

"Short stay with business - I stay at the Orchard regularly, so I know what I'm getting. It's a very good quality, large hotel, with everything you'd expect. It's a little on the expensive side, but you get what you pay for."

"Great and will be back"

"Would stay here again, great value for money if you want a bed for the night "