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Swissôtel Wellness Resort Alatau Almaty

4.5 star property
Lakefront hotel with 3 restaurants and 4 outdoor pools

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Photo gallery for Swissôtel Wellness Resort Alatau Almaty

Lounge
Creator video
Classic Room, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk
Garden
Indoor pool, 4 outdoor pools, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Gym
  • Parking included
The current price is SAR 756
SAR 846 total
includes taxes & fees
1 Jul - 2 Jul

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Mountain View (Panoramic)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View

Designer toiletries, hair dryer, bathrobes, slippers

Classic Twin Room, 2 Twin Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Mountain View

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
  • 138 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Mountain View (Panoramic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 123 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)

Junior Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Mountain View (Panoramic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 61 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 King Bed, Mountain View (Panoramic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 85 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
Tausamaly 50A, Almaty, A32BOF2

What's nearby

  • Almaty Opera House - 17 min drive - 14.9 km
  • MEGA Park - 17 min drive - 15.3 km
  • Zenkov Cathedral - 17 min drive - 15.3 km
  • Dostyk Plaza - 17 min drive - 15.3 km
  • Panfilov Park - 18 min drive - 16.4 km

Getting around

  • Almaty Station - 43 min drive
  • Almaty (ALA-Almaty Intl.) - 58 min drive

Restaurants

  • ‪Лагманхана "Ифтар - ‬8 min drive
  • ‪Pizza in - ‬8 min drive
  • ‪Ресторан Тұлпар - ‬6 min drive
  • ‪Шафран - ‬8 min drive
  • ‪Луна - ‬6 min drive

About this property

Swissôtel Wellness Resort Alatau Almaty

Luxury hotel located in Nauryzbay District
Take advantage of an adjacent golf course, a poolside bar, and designer stores on site at Swissôtel Wellness Resort Alatau Almaty. Get out on the links at this hotel and enjoy amenities such as golf caddies. Treat yourself to a facial, a manicure/pedicure, or a body wrap at Purovel Spa & Sport, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Additional perks include:
  • 4 outdoor pools and an indoor pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an elevator
  • 5 meeting rooms, a porter/bellhop, and ATM/banking services
Room features
All 222 rooms have comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and day beds
  • Bathrooms with heated floors and designer toiletries
  • 49-inch Smart TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and electrical adapters/chargers

Languages

English, Russian, Turkish

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  • Parking included
9.0 out of 10, Wonderful, 128 reviews
The price is SAR 519
SAR 581 total
includes taxes & fees
12 Jul - 13 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 17,000 to 17,000 for adults and KZT 8,500 to 17,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf caddies
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center (646 square feet of space)

Outdoors

  • Garden
  • In a state park
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 12000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults, and KZT 8500 to 17000 for children
  • Airport shuttle fee: KZT 15000 per vehicle (one-way)
  • Rollaway bed fee: KZT 12000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub

Property is also known as

Swissôtel Wellness Resort Alatau Almaty Hotel
Swissôtel Wellness Resort Alatau Almaty Almaty
Swissôtel Wellness Resort Alatau Almaty Hotel Almaty
Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)

Frequently asked questions

Does Swissôtel Wellness Resort Alatau Almaty have a pool?

Yes, this property has an indoor pool, 4 outdoor pools, and a children's pool. One of the pools is closed seasonally each year from October 3 to March 31.

Is Swissôtel Wellness Resort Alatau Almaty pet-friendly?

No, pets are not allowed at this property.

How much is parking at Swissôtel Wellness Resort Alatau Almaty?

Self parking is free at this property.

What time is check-in at Swissôtel Wellness Resort Alatau Almaty?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Swissôtel Wellness Resort Alatau Almaty?

Check-out is at noon.

Does Swissôtel Wellness Resort Alatau Almaty provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 15000 per vehicle applies.

Where is Swissôtel Wellness Resort Alatau Almaty located?

Located in Nauryzbay District, this luxury hotel is within 9 mi (15 km) of First President of Kazakhstan Park, Casino Zodiak, and Republican German Drama Theatre. Medeu Skating Rink and Kazakhstan Museum of Arts are also within 9 mi (15 km).

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Swissôtel Wellness Resort Alatau Almaty Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 22 out of 35 reviews
Rating 8 - Good. 4 out of 35 reviews
Rating 6 - Okay. 3 out of 35 reviews
Rating 4 - Poor. 3 out of 35 reviews
Rating 2 - Terrible. 3 out of 35 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Great stuff , quite area
Stayed 2 nights in Apr 2025

10/10

Great service. Perfect place. Nice spa.
Stayed 4 nights in Feb 2025

10/10

great hotel!
Stayed 7 nights in Jul 2024

10/10

Very cool place
Stayed 5 nights in Oct 2024

10/10

BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Stayed 3 nights in Aug 2024

10/10

Suck an amazing place. Enjoyed food and spa
Stayed 1 night in Mar 2024

2/10

I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience
Stayed 1 night in Mar 2025

10/10

Very good especially the pool food very poor
Stayed 11 nights in May 2023

6/10

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
Stayed 1 night in Aug 2024

2/10

IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Stayed 1 night in May 2023

4/10

For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.
Stayed 2 nights in Sep 2022

8/10

This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Stayed 3 nights in Jul 2024

4/10

Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.
Stayed 1 night in Nov 2023

10/10

좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.
Stayed 3 nights in Oct 2024

10/10

One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.
Stayed 2 nights in Dec 2024

10/10

Stayed 1 night in Dec 2024

6/10

Stayed 1 night in Aug 2024

6/10

Stayed 4 nights in Jun 2024

10/10

Stayed 4 nights in Jun 2024

10/10

Stayed 3 nights in May 2024

10/10

Stayed 1 night in Apr 2024

10/10

Stayed 1 night in Mar 2024

10/10

Stayed 4 nights in Sep 2023

4/10

Stayed 1 night in Aug 2023

8/10

Stayed 3 nights in Mar 2023