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"Staff very polite room was nice and big "

"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"Lovely clean room, great size staff very friendly will stay here again"

"Room was spotless, staff very helpful "

"This was a totally unplanned trip due to travel disruption. I was tired, frustrated and confused but the reception staff made me feel welcome and relaxed. The room was comfortable and clean. "

"Beautiful hotel, staff really friendly and went above and beyond to make sure I enjoyed my stay"

"Fantastic spa day and overnight stay at the Celtic Manor. Staff were courteous and professional in all areas of the hotel, food was superb, our suite was stunning, the spa facilities were wonderful. We had such a magical time. We are already discussing our return! "

"Clean spacious quiet room breakfast was great too"

"Staff were super friendly and helpful. Would definitely book again. Thank you. "