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"The room was excellent. We especially enjoyed the Club Room."

"I had a wonderful experience and this has become my new favourite place to stay. The staff were polite, friendly, and very professional. Our room on the 13th floor was fantastic! spotless, warm, quiet, and equipped with great amenities. We felt completely at home. The hotel’s top-floor bar offers an incredible view, and the location is perfect for nearby cafés and public transport. I only wish we had booked a longer stay. Looking forward to returning soon!"

"Yes"

"Overall experience was great,very helpful & friendly.Excellent hospitality!But keep in mind,they will charge the “accommodation service” after check out but was never mentioned when you check in or out,keep an eye on this charge from your bank.Needed to mention,Will, from the guest engagement team,for this charge,he acted with quick and efficient response after I emailed him.He was so helpful & willing to do the adjustment for this un-notice charge PROMPTLY!Really save my time of worrying when am I gonna get the money back.In all,their service was excellent,check in & out was great & smooth, even their porter was very polite & helpful.I feel really welcome & warm by their excellent customer service. Also their bedding was amazingly comfortable.Definitely gave us a good rest after a long day of walking.Spacious bathroom but the bath tub was a bit too high,my friends & I were having difficulty to go in & out.Need to be very careful & cautious or else will slip easily.A small point out to the housekeeping team or the management team,since I booked my room with 3 guests, we would assumed all the supplies should able to accommodate for 3 people but not 2 or 1,ex:bath towels & slippers only 2,the hygiene & dental care set only 1 & etc,with all these missing necessities when we request extra they delivered with more quantity which is a plus. I mean being marked as a 5 stars hotel I think working on this minor facility service with attention would help outshine their rating."

"Loved it, so nice and staff were amazing."

"Great location for Westminster and Waterloo station just down the street. Staff were friendly and helpful, if a little overwhelmed at check-in time. Good sized rooms, clean and comfortable."

"The staff at this hotel exceed my expectations. The room was incredibly comfortable, well designed and provided nice features such as usb port to charge my phone with a converter and a great desk to work from while traveling. I could live in this hotel. I will certainly stay here again!"

"Perfect location for a get together with an old friend. Would stay again. "

"Room was spotless Staff were friendly and helpful A beautiful setting and great convenience "