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"The bed was hard and the AC in the room wasn't working, but the customer service was exceptional. I picked the tower view and it did not disappoint. From the moment we arrived and throughout our whole stay the staff was very helpful and accommodating. The location is also perfect because it is close to the shops without it being overwhelmingly busy. A bonus was that the limousine bus for the airport stops in front of the hotel."

"Everything was great."

"Great hotel. Walkable. Breakfast Anazing "

"Great staff, clean and quiet hotel. Good breakfast buffet "

"Excellent breakfast."

"Loved the hotel. Worked great for us. We had stayed at the APA close by which was nice but this was great for our last week here. BREAKFAST - if you don’t get it included with your package it is 5,000 YEN. Way too much for what they are offering. So many easy quick options for a fraction of the cost. Starbucks for one is very close. "

"The staff are friendy and the hotel rooms are luxurious. Balcony had nice views of the autumn foliage."

"Older hotel but clean and totally decent. "

"Great location and beautiful hotel"