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"I like everything about Sofitel so clean so safe so quiet people are so gentle and kind Im so happy"

"This hotel is definitely not a 4 stars. It’s actually quite mediocre. Here are several observations, related to a single night stay. 1. The air conditioning is our suite was basically non effective. 2. The shower stream was very weak, and its structure was beat up and unclean. 3. The room itself was worn out, all be it clean. 4. When we complained about the AC and the shower, they sent someone. But when we told the lady at reception that these two problems were still ongoing, she gave us a dirty look and replied: “well, I already sent someone. 5. There was a written notice on the walls saying that they apologized in advance for the fact that there would be renovation works between 10:30 am and 6:00 pm. However, major repairs started at 9:32 am, with sounds of electric drills, hammers and electric saw… 6. Then, one a little detail, but that speaks volumes about the lack of quality of this hotel: the hand soap in the bathroom was tiny and very thin… The type of soaps one would find in cheap motels… "