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"Room was immaculate, amazing view of the zoo. Fully stocked with tea coffee and hot chocolate and jammy dodgers were a win for my son. Staff are so friendly and helpful… I put a note in my booking comments that this was a surprise from Santa brought by the elf, asked if a note could be put in the room ( did not think it would be read) There was a card from Santa on the bed when we got in the room…Christmas magic "

"Staff were frienly and attentive"

"Very good, close to the high Street, train station and bus station, close to restaurants. Very friendly and approachable staff always willing to help. "

"A very enjoyable stay. All good. Clean, comfortable room. Courteous and efficient staff. Varied menu and reasonably priced. "

"From the moment I checked in to the check out, I have nothing but praise for the staff at this hotel. Nice to actually have people who can engage, laugh and perform their duties professionally. Yes the room I had was maybe a bit tired, the hotel is ongoing refurbishing as we speak. The room was clean, functional and was more than adequate. Great location. Can't recommend highly enough. I look forward to returning in January. "

"Clean comfortable room, great bed, fabulous coffee machine in room"

"First class hotel stayed there many times "

"Very nice clean room very good value for money "

"Apartment was clean fresh fit for purpose the akia staff were very prompt and professional and went out of there way to explain the checking in process overall great stay"