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"Room was immaculate, amazing view of the zoo. Fully stocked with tea coffee and hot chocolate and jammy dodgers were a win for my son. Staff are so friendly and helpful… I put a note in my booking comments that this was a surprise from Santa brought by the elf, asked if a note could be put in the room ( did not think it would be read) There was a card from Santa on the bed when we got in the room…Christmas magic "

"Good sized spacious room which was lovely and clean"

"Very good, close to the high Street, train station and bus station, close to restaurants. Very friendly and approachable staff always willing to help. "

"L"

"A very enjoyable stay. All good. Clean, comfortable room. Courteous and efficient staff. Varied menu and reasonably priced. "

"From the moment I checked in to the check out, I have nothing but praise for the staff at this hotel. Nice to actually have people who can engage, laugh and perform their duties professionally. Yes the room I had was maybe a bit tired, the hotel is ongoing refurbishing as we speak. The room was clean, functional and was more than adequate. Great location. Can't recommend highly enough. I look forward to returning in January. "

"I thought the room was very comfortable. Nice and warm too given the cold temps. I appreciated the vegan options on the menu. Would have been good to have some green and herbal option tea bags in the room. Staff particularly in the restaurant were nice and friendly. "

"Staff excellent. Food very good . Our whole party thoroughly enjoyed our stay "

"Clean comfortable room, great bed, fabulous coffee machine in room"