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"Courteous staff"

"I booked a 3 bedroom suite and it was very spacious to my surprise. Not only was it spacious but very clean. When we drove up to the hotel, we were greeted by friendly staff and did not hesitate to assist us with our luggage. At check-in, the front desk staff were not as friendly and engaging like the staff that greeted you. One of the front desk staff didn’t even bother to look up and just continued to look down at the computer. I wasn’t sure if he was going to assist me or not so I waited until the other front desk staff finished checking in a customer. While I waited another individual walked in and went straight to the person that was looking at the computer and proceeded to assist him. I was a bit annoyed since he knew I was waiting to be helped. If the front desk staff upon check-in was friendlier and engaging, I would have given 5 stars. "

"Housekeeping staffs are courteous and do a good job maintaining clean room. Receptionists are courteous, friendly and knowledgeable on things when you ask something Security Guards- Helpful, Courteous and Friendly. Hotel is very clean. My negative comments: air conditioning a little noisy; TV minimal tv shows in English; found cockroaches in my room but hotel sent pesticide asap. No face towels and hand towels provided. "

"Location is great. It’s close to malls which makes it convenient. People are helpful and friendly. We had internet issue on our 2nd week of stay but they were quick to respond. They have buffet breakfast as well with great options. "

"Great service during check in and check out. The frontdesk clerk offered me to upgrade which was a great option for me as we liked the room so much and he offered the Accor membership which I’ve considered also. "