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"Everyone was so Pleasant rooms were very clean the restaurant and bar staff outstanding"

"Staff very helpful and attentive. Hotel is in a brilliant location for Christmas markets and transport links. Room was roomy and spotless, with towels changed everyday and bed made up. Good selection for breakfast every day"

"We were very satisfied with our room, location, and service. Parking was available nearby which was very convenient. We would recommend this property. "

"The room was very clean and good amenities. Reception staff were exceptional, particularly Alex. "

"We arrived a bit early and the staff let us check in anyway. They were very gracious. Also, the food was excellent and the room was immaculate & comfortable. "

"Hotel was wonderful. Staff friendly. Great location. "

"We stayed one night after a long day at Europa-Park, and this hotel was exactly what we needed. It’s a large, business-style property with a spacious lobby and plenty of seating. Even in heavy rain, arrival was easy thanks to the wide white-curb area in front of the lobby—you can pull your rental car right up without hunting for parking, which is rare in Europe. Check-in was quick and friendly. Staff spoke English and German, and we were in our room within minutes. We had a family room with a queen bed and a sofa bed for the kids (9 and 12). The room was surprisingly spacious, with a table and chairs, lots of storage, and a complimentary minibar stocked with beer, soda, water, and juice. A nice standout: the bathroom had shampoo, body wash and conditioner, which we rarely saw at other German hotels. The shower was fully enclosed and easy to use, and the overall room was clean and comfortable—nothing overly memorable or “boutique,” but very good quality. We slept well and would stay again. The location is excellent if you're using the train. The station is directly across the street with two pedestrian bridges. From the front door, turn right, go up the ramp, cross the bridge, and take stairs or the elevator to your platform. Even with luggage, it was an easy walk. A convenient, comfortable stay—great for families and perfect for train travel."

"Room, staff, welcome, everything was perfect !"

"Thermal Baths were lovely "