"Loved the convenience and detail. Perfectly clean and well organised, comfortable bed, good temperature, excellent shower pressure, and the staff were lovely. "

"Compared to my last visit, this experience was absolutely exceptional—this is the standard we were used to, and they are back! Every room was immaculate and beautifully presented. The team went above and beyond, surprising us with a bottle of champagne to kick off the celebrations. A huge shout-out to Matthew in the Madeline Bar—his attentiveness and professionalism were second to none. He made us feel truly special and ensured everything was perfect. The entire staff deserves recognition for...

"We had a lovely experience. Stayed to travel into Birmingham for the Xmas markets. The hotel was very hot!! We had to open windows as our radiators were actually already off. Lovely staff and delicious breakfast. Lovely big room "

"Very good value"

"Very clean good staff "

"Breakfast excellent and room great "

"I stayed here to visit my son at Birmingham University. The hotel was just fantastic. The room was so clean and welcoming and spacious too. I was wowed when I walked in. The shower was hot and powerful and I had a couple of the best nights sleep in the double bed all to myself. I didn't eat at the hotel, but the tea and coffee facilities in the room were great. Coffee bags rather than granules and decaf tea bags too. I was so impressed with this hotel, even though it was a short 2 night stay. I...

"Great room and facilities "