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"I especially liked how polite and professional the team was throughout my visit. Overall, a great dining experience that matches Mercure’s high standard of hospitality. Highly recommended for anyone staying at the hotel or visiting Garut!"

"The room is great"

"Pathetic, horrible experience, flies, mosquitoes and lizard in the room. Bedsheets, towels, pillows and toilet with bad odour. No fan, no air conditioning, sleeping in the heat, smell and dirt. Broken furniture, leakage shower, taps and wallwith patches. Why this hotel is listed in the HOTELS.COM is itself a shame and bad reputation for the HOTELS.COM Surprisingly the price for the walk in guests is far cheaper than the price quoted in hotels.com web page. Which it also means that Hotels.com doesn't value his or her guest for the hotels listed in its web page. I should be refunded for such a horrible hotel listed which is a scam "

"Check in process are so fast, facility is good enough"