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"Excellent staff and experiences! We had a wonderful time."

"Our arrival experience was less than stellar for a warm welcome to property. Front desk associate was very cold and accusatory of the situation we encountered outside of the property. We have traveled extensively and I expected better arrival experience. It all changed for the better when we finally got to our amazing suite and befriending two amazing individuals in the hotel bar. The roof top suite was absolutely amazing! The room is quiet, private and much larger than described on the site. We absolutely loved the room and the privacy. The rooftop suite is the best in the house! Claudio in the bar and Salvatore the sommelier are stellar to guests, they turned around the entire experience! I let them know what had happened upon arrival and they immediately got the GM to reach out to us. Lara, the GM is amazing and quickly made our experience turn into something so special, as we wanted! She is an incredible woman and turned our stay into an incredible experience! The breakfast is nothing less than wonderful and the service in their restaurants are so attentive and the food was delicious. Hands down, I would love to go back again. They certainly made things right by making our romantic stay, exactly what I wanted. They made us feel heard and valued and welcomed at this once in a lifetime experience. We made friends that we will cherish and memories that we will never forget! Claudio, Lara and Salvatore really made our stay exactly what we needed and wanted! "

"Friendly staff Good cleaning "

"We had a last-minute stay there due to the train strike, and it was a great evening after all… The hotel was right there in the main Square plus near the train station. The staff was lovely and they have the most beautiful rooftop patio and bar. you have to check out."

"Breakfast was a surprise for an italian hotel"

"Very friendly and helpful staff"

"What a wonderful property, you are really allowed to experience the Toscana sophisticated experience! Memorable architecture and grounds. Do not miss visiting the on-ground chapel!"

"Staff were helpful in highlighting the best places to visit in the city. Room was perfect."

"Questa è una proprietà così splendida con una vista così incredibile! Il personale è stato così cordiale e accomodante durante il mio soggiorno. Ho fatto un lungo viaggio di ritorno a un'altra destinazione e ho chiesto di usare il loro forno a microonde per la mia zuppa. L'hanno fatto felicemente e mi hanno persino permesso di tenere il loro cucchiaio! Un ringraziamento speciale a Georgia che si è assicurata che avessi tutto ciò di cui avevo bisogno per il mio lungo viaggio! Vorrei aver trascorso più tempo sul terreno dato che è così incredibilmente sereno. Hanno fatto uno sforzo così enorme per garantire che gli ospiti abbiano un'esperienza straordinaria qui! Non ti pentirai di aver scelto questo meraviglioso hotel durante i tuoi viaggi!"