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"The room was in quite poor condition. There was only lukewarm water, the heating was noisy, the tv didn’t work, the lights over the bed flashed and the toilet seat was loose. It was a very stylish hotel but it just needs some maintenance. The breakfast was very good and the bed was comfortable "

"The room was a good size and had plenty of closet space. The bathroom needs some help. It’s tiny, even for European standards. A small shelf or shower caddy would be nice so you don’t have to bend over to pick up your shampoo in the shower. A towel hook would be nice too. Check in is complicated. You must reach out to get directions. You go to one building to get the keys, then they tell you to go to the building next door to your room, then go a few blocks over to actually check in and pay your city tax and get registered. Someone does come everyday to clean the kitchen, but not your room, which is fine, but a broom and access to some cleaning supplies would be nice. The room is very quiet at night except on Friday and Saturday nights when the restaurant below you changes to a club and the music is loud until about 1:00am. If are not a night owl I would avoid the weekend. "

"This place had it all - fabulous location, incredible ambience and the most amiable host you can imagine. It immediately felt like home. We spent two glorious weeks there enjoying an amazing city, beautiful nearby small towns and Stefano’s custom brand of hospitality. This is his passion and it shows. There are a lot of beautiful places in Tuscany but only a few special ones. This is one of those places. "

"Awesome and super kind folks"

"Friendly staff Good cleaning "

"We had a last-minute stay there due to the train strike, and it was a great evening after all… The hotel was right there in the main Square plus near the train station. The staff was lovely and they have the most beautiful rooftop patio and bar. you have to check out."

"Very friendly and helpful staff"

"Welcoming, hospitality, our room was clean, the staff , breakfast, terrace with garden, the view of the city, all were excellent!!!! "

"What a wonderful property, you are really allowed to experience the Toscana sophisticated experience! Memorable architecture and grounds. Do not miss visiting the on-ground chapel!"