The Verso Hotel is a unique property that caught my attention because of its celebration of poetry, excellent rooftop and centric location near the Neruda House. What prompted me to write this review is the incomparable customer service we received from every single staff member at Verso.
My parents and I only intended to stay at Verso 1 night on our way back to Santiago, however an unexpected medical emergency led to my mom being hospitalised for 7 days. Thanks to the helpful advice from the afternoon concierge, we were able to get my mother seen at a nearby reputable emergency clinic.
When we told the manager our situation and need to extend our stay, the manager went above and beyond to accommodate us. More than that, over the course of weeklong stay, every staff member, from the cleaner to the waiter, made sure to check-in on us, provide outstanding service and ensured that our time at Verso was a space of refuge in a hectic time. To me, that level of concern and detail can only be indicative of a close-knit family owned operation.
After days spent at the hospital, relaxing in the Verso hotel was just what I needed! The bed was cozy and the internet great speed for working remotely (especially while enjoying wine on the rooftop!) The complimentary breakfast was all you can eat small bites.
In short, Verso will be my hotel of choice whenever I, or anyone I know, visits Valparaiso!
