6/10
The hotel was nice but when I booked for the room I wanted I did not receive when arriving. Checking in I wasn’t told or notified that my room had gotten changed from a king bed to 2 queen beds for me and my significant other. I went back to the front desk immediately and said something about it, she told me that the hotel was overbooked so the manager must’ve changed it. She also said even though I reserved and paid for what I wanted doesn’t mean that I was receiving the room I wanted and told my significant other and I that we still can sleep on the same bed together. Have never experienced a hotel where they have changed the room, as well as lack of notifying customers on any change of room
Lilly
أقام ليلة واحدة (1) في شهر مايو عام 2025