8/10
Just based on the facilities, I would stay here again. Nice hotel room with comfortable bedding, a spacious (for Japan) bathroom, a smart tv, and a washing machine that has a real dryer function. All fine.
But the staff/service I received was terrible. There were many smaller things but there was one staff person who was super rude. The other staff I spoke to throughout my stay were perfectly nice and that the issue with this guy was not due to cultural misunderstanding, as I lived in Japan for a total of three years.
Shortly after arriving, I came down to ask for a new room since the AC in my room was super weak. This guy actually asked me to go and wait around a bit because the room needs time to cool down. He was acting like I had never used an AC before. That an AC doesn’t cool the room immediately is OBVIOUS. It is also obvious when the AC is not working properly.
I came back an hour later and confirmed that room was still hot. The same man then acted like it was a huge inconvenience for him to change my room. He continuously made faces like I was asking for something unreasonable and spent 5-10 mins to make the switch. He then insisted on coming with me to get my stuff but didn’t help with the luggage—just watched me. He walked into my new room with dirty shoes to check the AC, again acting like I don’t know how ACs work.
I hope there are some consequences for him specifically and maybe some therapy, so he learns how to treat people like people.
Tatyana
أقام ليلتين (2) في شهر يونيو عام 2025
