Find all hotels by Independent in West End, SC from SAR 406

"Nice new hotel"

"I arrived late after a long flight delay, tired and frustrated — but Christine at the front desk completely turned my night around! She was warm, welcoming, and incredibly helpful, making check-in quick and easy. Her kindness and professionalism made all the difference. The hotel was clean, comfortable, and just what I needed. Thank you, Christine, for the great service! "

"Clean and great and helpful staff"

"During checking in the clerk, quoted me a different price that was sent to my phone through email from hotel.com . They were charging me the price that they charge customers booking directly from them. The clerk at check-in was very rude and never smiled, She made me feel very uncomfortable as if it was my fault that i was being over charged. She made me feel uncomfortable while other others were standing around, waiting to check in. I felt so embarrassed because I knew what price I was quoted through hotels.com was not the price they were charging me. She said that the Manager would have to correct it. Upon checking out when I received my receipt it had the correct price on the receipt. When I checked my credit card account I was charged the hotel’s rate and not hotel.com rate. This was not a good experience for a family vacation for me. I was very disappointed with the experience that I had. I called the manager later to let her know they overcharged me and she said that it would be reimbursed to my card within 3 to 5 days. I am waiting to see if they reimburse me. If they don’t reimburse me, I will dispute the charges with my bank. I hope this gets resolved before I have to call the bank because I believe the price that was quoted to me through hotels.com is the price that they should have charged my credit card. I hope someone addresses this issue and even speaks to the representative at the service desk that was very rude to me and never apologized for her actions."

"Check in staff seemed impatient "

"Staff were friendly and it was clean"

"We had a handicap accessible room to accommodate our special needs child and his equipment. The room was spacious, easy to maneuver his equipment. The bathroom was also handicap accessible with ADA style sink, plenty of grab bars in the tub and toilet, as well as a shower chair. Best location to stay to accommodate our kids. Location was also 2 blocks from Main Street, awesome stuff!"

"Very nice stay"

"The property was beautiful - a gorgeous hotel with a river view - it was on the river right by a small falls - the park was great to walk through - very tranquil - hoping they build up the neighborhood around it for more shopping and dining options - the hotel bar was great too."